We at SKL Hardware Trading (M) Sdn Bhd (291473-T) are more than happy to assist customers who wish to return or exchange goods (Faulty, Incorrectly Supplied or Damaged/Non-Working Items only) purchased from any of our stores or online.
Please take note that Non-Faulty items are not exchangable & not returnable.
When returning products in stores, all products for return or exchange must be identified to our Customer Service helpdesk.
Faulty, Incorrectly Supplied or Damaged/Non-Working Items
If we have supplied an item incorrectly or if it is damaged when received or is faulty when received you should notify us within 7 days of receipt on +601111664022 or sklylc@hotmail.com quoting your original invoice number.
SKL Hardware Trading (M) Sdn Bhd (291473-T) will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the goods. You will be charged the actual cost of the delivery and collection. PLEASE NOTE – inspections can take up to 7 to 14 days to complete.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged, please do not sign and refuse the delivery to be returned. PLEASE NOTE: Any special indent order is not Refundable and Returnable(non-defective/damaged)
When getting your item ready to send back, please make sure that the item meets the following guidelines:
●The item is in its original box and original packaging and should not been used.
●The product is securely packaged to avoid damage
●The product is sent with all of its parts and manuals
Online Purchases, Returns or Exchanges
You can return online purchases in store with the tax invoice, or you can contact our Customer Support team at sklylc@hotmail.com.
Return Policy Exceptions
On the following items, we are unable to provide refunds or exchanges:
● Non-Faulty, correctly Supplied or Not Damaged/Working Items
● Steel bars or industrial metal products for construction
● Wood and similar products
● Specified shelf-stable products
● Special order or custom-made items
● Any item(s) custom cut to size per your desire
Please be advised that certain goods/products are strictly non-returnable and non-refundable owing to their product composition, usage instructions, shelf life, expiration date, and other characteristics. Depending on the nature of the item, its characteristics may change. This is the extent to which SKL Hardware goes to assure the greatest quality of goods and services for all consumers.
Availability
All goods are subject to availability. We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. We may, at our discretion, process any part of the order which is available. If we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
We work hard to ensure that we have sufficient stock to meet all of our customers’ needs; to achieve this, we may restrict sales of certain goods from time to time. Where we believe that availability does not or may not meet demand, we reserve the right at our sole discretion to vary your order by placing a limit on the volume or number of goods that you order. This limit may be imposed either on a single order of goods or on a series of orders for goods, and may be notified to you at the time of placing the order, before delivery or collection or at collection.